White Paper: Advances in Digital Banking

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The world of banking continues to change and evolve, and it’s occurring on many different levels, including those related to branch design and configuration, as well as online and mobile banking. Now more typically referred to as digital banking, the center of these changes and improvements is driven by the popularity of mobility and the emergence of new user experience focused capabilities and trends. Much change has occurred over the past decade in how, when, and where bank customers and credit union members bank, and in the matter in which they are served, especially with other large, non-traditional FIs entering the space.