Use Case: Differentiated Branch Banking: Finding Synergy between Full- and Self- Service for the Branch of the Future



The banking landscape continues to change, causing bank and credit union executives to regularly evaluate the traditional branch and the way it offers services. The human touch continues to remain in demand, often for higher value and more complex transactions. Those who offer a combination of full- and self- capabilities, and who find the correct synergy of in-person and digital channels, will inevitably build a stronger branch, for today and beyond.