The Future of Enterprise Content Management in Banking

Consumers and businesses are increasingly attracted to banks and credit unions that treat them as individuals, not just numbers. By adopting a person-centric approach, institutions gain a comprehensive understanding of each account holder's banking relationship, fostering deeper connections and enabling a more personalized experience that builds trust and long-lasting relationships.

This document explores:

• Different ECM solution architectures, including document-centric, account-centric, member/customer-centric, and person-centric platforms
• Examples of a person-centric approach
• Tangible benefits of a person-centric approach