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Case Study: Payments Modernization Reduces Costs and Improves Efficiencies

Alogent's Comprehensive Suite of Payment Solutions Improves Branch Efficiencies and Increases Member Experiences

Park Community Credit Union is one of Kentucky’s largest federal-chartered credit unions, serving more than 73,000 members across 16 branch locations and remote banking solutions. 

The credit union looked to modernize their deposits and image acquisition solutions with a goal of leveraging a centralized platform for all points of presentment and the back office, as well as Day 1 and Day 2 processing. In addition to a refreshed branch infrastructure, self-service capabilities were important, including ATM/ITM solutions, and a mobile deposit offering that was compatible with their new digital capabilities.

With member services a top priority, these new platforms and capabilities now drive improved branch efficiency and increased member experiences across all channels at Park Community.