Case Study: Webster First Federal Credit Union: 89% Increase in Loan Apps in the First Three Months


Webster First was faced with an important business decision. Their current loan origination system (LOS) had been augmented and upgraded, but the legacy system was no longer able to meet the demand for improved loan growth. They knew they needed to have one simple, streamlined process and an LOS that was built for their various channels,including mobile, web, branch, indirect and others. This LOS also needed to be modern in design, innovative and have the ability to scale with the institution’s goals.